Refund policy

REFUND & RETURN POLICY

Last updated: January 13, 2026

Thank you for shopping at Home Alchemy Art.
We want you to be completely satisfied with your purchase. This Refund & Return Policy explains your rights and how returns, exchanges, and refunds work when shopping with us.

1. Your Right to Withdraw (EU 14-Day Return Right)

If you are a customer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires:

  • 14 days after the day you receive the goods,
    or

  • if the order contains multiple shipments: 14 days after receiving the last item.

To exercise this right, you must notify us of your decision to withdraw.
You can contact us at:

P.P.H.U. Magdalena Romanowska
Email: magdalena.romanowska.poczta@gmail.com
Phone: +48 505 208 891

2. Conditions for Returns

To return an item, it must meet the following criteria:

  • The item must be unused, in the same condition as received.

  • It must be properly packed to avoid damage during return shipping.

  • Proof of purchase (order number or receipt) must be provided.

You must send the items back to us within 14 days of informing us about your decision to withdraw.

Return address:

P.P.H.U. Magdalena Romanowska
Niesięcin 52D
95-050 Konstantynów Łódzki
Poland

3. Items That Cannot Be Returned

The following items are not eligible for return or refund:

❌ Personalized or custom-made products

This includes products created uniquely for you (for example: items with custom text, dates, names, or designs made specifically at your request).

❌ Items that cannot be resold for hygiene or safety reasons (if used)

(e.g. used household items)

❌ Digital products once downloaded or accessed

(if you offer digital downloads in future)

If you are unsure whether your product qualifies, please contact us before ordering.

4. Returning Goods – Shipping Costs

  • You are responsible for the cost of returning the goods to us.

  • We do not provide return shipping labels.

  • Shipping costs from the original order are non-refundable, unless the item arrived damaged or incorrect.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, you are entitled to a free replacement or a full refund.

Please contact us within 7 days of delivery and provide:

  • a short description of the issue

  • photos of the damage or defect

  • your order number

We will cover the cost of replacement or refund.

This is separate from your legal rights under EU warranty (see next point).

6. Warranty / Legal Guarantee 

All customers in the European Union benefit from a 2-year legal guarantee.

This means:

  • If a product is faulty, damaged, or does not match its description, you can request repair, replacement, price reduction, or refund.

  • This applies even if the 14-day return window has expired.

  • The guarantee does not cover normal wear and tear or damage caused by improper use.

7. Refund Processing Time

Once we receive and inspect your return, we will notify you via email.

If approved, your refund will be issued within 14 days to the original payment method.

Please note:

  • Depending on your payment provider, processing times may vary.

  • Refunds can only be issued to the original payment method.

8. Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return it under the rules above and place a new order.

9. Contact Information

If you have any questions about returns or refunds, please contact us:

P.P.H.U. Magdalena Romanowska
Niesięcin 52D
95-050 Konstantynów Łódzki
Poland
Email: magdalena.romanowska.poczta@gmail.com
Phone: +48 505 208 891